ONLINE RETURNS POLICYOur Returns Policy is in addition to your rights under the Australian Consumer Law. We want you to be completely happy with your purchase, so if you change your mind about an item purchased on the online store, we will exchange it or give you a refund, provided that it's returned to us in its original condition and packaging, not used and with all wrapping, labels and manuals intact. Returns and exchanges are accepted on merchandise within 14 days of receipt. Refunds will be processed in the method by which original payment was made, within 5 business days. PLEASE NOTE: Shipping and handling charges are non-refundable.
WHAT DO I DO?Contact us immediately. Log into your Kappel account. Follow the below steps: 1. Click on “Order Status” 2. Select “View Order Details” on your purchase in question 3. Under Your Order click on “Return Item(s)” 4. Complete return request with as much detail as possible Once you have completed the above steps a member of our team will be in contact with you regarding confirmation of your request.
Please do not attempt to return any goods before a member of our team has contacted you with confirmation of your request and next steps, otherwise you may be responsible for shipping costs. Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box, and send back to us using a TRACKABLE service to the below address. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.